ORDER INFORMATION

Select a Question/Topic below to get help. If you can't find an answer to your question, email Customer Service or fill out an online form here.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your card will be charged when your order is placed. An authorization will be held on your card once you place your order.

HOW WILL THE CHARGE APPEAR ON MY CREDIT CARD?

The charge will appear on your credit card as: "Caherbanlife.com".

DO I HAVE TO PAY SALES TAX?

By law, we must charge sales tax in California where our business resides.

WHERE CAN I FIND A COPY OF MY ORDER?

Please login to your account to access your order details and history or click on Order Status and enter your order number and Email Address to print a copy of your order.

HOW DO I ENTER A SHIPPING ADDRESS?

During the checkout process, check the 'Ship items to a different address' box. Then enter the new shipping address or if you have sent orders to the address previously, click on the 'Choose an Address from your Address Book' drop down box and select the correct address from the list

SHOULD I PUT SPACES OR DASHES IN THE CREDIT CARD NUMBER?

No, your card number should be entered as a continuous string of numbers.

WHY ARE YOU NOT ACCEPTING MY CREDIT CARD?

There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 8 AM-5 PM PST, at (714) 341-3112. Please provide them with any error messages you may have received.

MY COUPON CODE ISN'T WORKING, WHAT SHOULD I DO?

If the coupon code you've entered is invalid, please check that the code was entered correctly and that your order has qualified for the promotion. Coupon codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button on the payment page of the checkout process. Coupons must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has submitted. If you are still having difficulty, please contact Customer Service at (714)_ 341-3112 Monday through Friday from 8 AM-5 PM PST.

HOW DO I START A NEW ORDER?

You can shop either by Shop Category. To start a new order, simply add the items that you would like to purchase to your shopping basket. Please note, items will remain in your cart for 30 days, until you remove the items from your shopping basket, or until you clean your browser cache.

DO YOU SHIP TO MY COUNTRY?

We currently ship only to destinations within the United States (including Alaska and Hawaii. Unfortunately, we cannot ship orders to other countries, including Canada and Puerto Rico at this time.