Frequently Asked Questions

Your card will be charged when your order is placed. An authorization will be held on your card once you place your order.

The charge will appear on your credit card as: “Caherbanlife.com”.

By law, we must charge sales tax in California where our business resides.

Please login to your account to access your order details and history or click on Order Status and enter your order number and Email Address to print a copy of your order.

During the checkout process, check the ‘Ship items to a different address’ box. Then enter the new shipping address or if you have sent orders to the address previously, click on the ‘Choose an Address from your Address Book’ drop down box and select the correct address from the list

No, your card number should be entered as a continuous string of numbers.

There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 8 AM-5 PM PST, at (714) 341-3112. Please provide them with any error messages you may have received.

If the coupon code you’ve entered is invalid, please check that the code was entered correctly and that your order has qualified for the promotion. Coupon codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button on the payment page of the checkout process. Coupons must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has submitted. If you are still having difficulty, please contact Customer Service at (714)_ 341-3112 Monday through Friday from 8 AM-5 PM PST.

You can shop either by Shop Category. To start a new order, simply add the items that you would like to purchase to your shopping basket. Please note, items will remain in your cart for 30 days, until you remove the items from your shopping basket, or until you clean your browser cache.

We currently ship only to destinations within the United States (including Alaska and Hawaii. Unfortunately, we cannot ship orders to other countries, including Canada and Puerto Rico at this time.